Return & Refund Policy

Last Updated: June 2026

At GenzArea, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order.

To be eligible for a return, the product must:

• Be unused and unworn
• Be unwashed and undamaged
• Have all original tags attached
• Be returned in its original packaging
• Include proof of purchase or order confirmation

Products that do not meet these conditions may not be eligible for return or refund.

2. Non-Returnable Items

The following items cannot be returned:

• Products purchased during clearance or final sale
• Gift cards
• Customized or personalized products
• Products damaged due to misuse or improper handling by the customer

3. Exchange Policy

If you have received the wrong size, color, or product, you may request an exchange subject to stock availability.

Exchange requests must be submitted within 7 days of delivery.

If the requested replacement product is unavailable, store credit or a refund may be offered.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact our customer support team within 48 hours of delivery.

To process your request, we may require:

• Order number
• Product photos
• Images of packaging (if applicable)

Once verified, we will arrange a replacement, exchange, or refund as appropriate.

5. Return Process

To initiate a return:

1. Contact our customer support team.
2. Provide your order details and reason for return.
3. Follow the instructions provided by our support team.
4. Pack the item securely and return it as instructed.

Returns sent without prior approval may not be accepted.

6. Refund Process

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method.

7. Refund Timeline

Refunds are generally processed within 5–10 business days after the returned item has been inspected and approved.

The actual time required for the refund to reflect in your account may vary depending on your bank or payment provider.

8. Shipping Charges

Original shipping charges are generally non-refundable unless the return is due to:

• Incorrect product delivered
• Damaged product received
• Manufacturing defect

In such cases, GenzArea may cover the return shipping costs.

9. Cancellation Policy

Orders may be canceled before shipment.

Once an order has been dispatched, cancellation requests may not be accepted.

10. Right to Refuse Returns

GenzArea reserves the right to refuse any return request that does not comply with this Return & Refund Policy.

11. Contact Us

For any questions regarding returns, exchanges, cancellations, or refunds, please contact our customer support team through our official support channels.

Thank you for shopping with GenzArea. We appreciate your trust and support.